REFUND POLICY
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
1. No Return on Perishable Goods
Due to the nature of frozen desserts, returns are not accepted once delivered.
2. Refunds and Replacements
Refunds or replacements will be provided if: You receive the wrong order. The product is damaged or melted upon delivery. There is a billing or payment error.
3. Refund Process
Raise a complaint within 24 hours of receiving your order. Share clear images of the damaged or incorrect product. Refunds will be processed within 5–7 business days to the original payment method.
4. Non-Refundable Situations
Orders canceled after dispatch. Products stored incorrectly by the customer